Zion said:
@Micah
In my 4 years of sending them off, I’ve always received the latest version back - but there’s always an exception.
I had a Sim 1 replaced with a Sim 2 but Stealth was out. A friend had his Sim 2 replaced with another Sim 2 when the Stealth 2 was out.
@Micah
TM made a ton of SIM2s for re-release, so that makes sense. If it was a Stealth 2, you would definitely have received a Qi10 last season.
How is it cracked on the opposite side of where you should be hitting?
I’ve had a couple of TM warranties come through and they’re backed up with some Qi10s and a lot of women’s clubs, so they tend to give a Qi35 as a replacement.
Do you need proof of purchase from TaylorMade or from stores like Dicks, etc., to make a warranty claim? I wonder if you buy a driver off eBay and something like this happens if you can still claim warranty.
@Storm
If the model is within 2 years, you’re good. If it’s older than 2 years, they require a receipt of purchase - new.
Buying used won’t count.
How do I know? I had a Sim2 Max and it cracked last year, but since it was over 2 years since its original release and I bought it from Callaway preowned, they wouldn’t warranty it. I called twice, and they offered me a 30% off coupon - only for full-priced items.
@Storm
If you don’t have proof of purchase, they go by when the model was released and will honor the warranty for 2 years after release. So for a Sim 2 being from 2021/22, they wouldn’t honor it. But if you have proof of purchase within two years, they will. A loophole is if the OP uses a different email and pops the face out of the broken driver to get another replacement.
@Kiran
You mean buy a new Sim 2 so you have a receipt and then pop the face out of the already broken driver?
Bevin said:
@Kiran
You mean buy a new Sim 2 so you have a receipt and then pop the face out of the already broken driver?
Yep, if he wants another one, then he can sell the extra Qi10.
@Storm
Not sure about second hand, but I did have to go through my in-laws’ Amazon receipts to provide proof of purchase.
Tatum said:
@Storm
Not sure about second hand, but I did have to go through my in-laws’ Amazon receipts to provide proof of purchase.
Wow, my SIM2’s crown popped off two months ago and I bought it second hand. TM said since it was an old model from 2nd Swing, I was out of luck!
@Max
2nd Swing’s customer service is great. I suggest contacting them and showing proof of your email exchange with TM. From my experience, they stand behind purchases.
Teagan said:
@Max
2nd Swing’s customer service is great. I suggest contacting them and showing proof of your email exchange with TM. From my experience, they stand behind purchases.
I tried that too, but they said I was out of the warranty period, which is 60-90 days. I was bummed because I hardly got to use my driver. But I appreciate the advice.
At the rate I play as a dad of two young kids, I’ll break my Sim 2 Max somewhere between 2031 and 2035. Hope to get the same treatment.
Great customer service. Congrats on the upgrade.
I’m happy for you! I ordered a wedge in September and I’m still waiting for it to arrive.
Noor said:
I’m happy for you! I ordered a wedge in September and I’m still waiting for it to arrive.
What the heck, how’s that possible?
Noor said:
I’m happy for you! I ordered a wedge in September and I’m still waiting for it to arrive.
What the heck, how’s that possible?
It’s supposedly a custom order, it’s for one of the NCAA lines, just a simple logo.
I still use a Stealth+ and was considering a new TM driver, but not sure now.
Noor said:
I’m happy for you! I ordered a wedge in September and I’m still waiting for it to arrive.
I ordered a putter just after Christmas and got it 5 days later. You should ask why it’s taking 4 months.
@Willow
I’ve sent a few emails and only got vague responses. I just asked for a credit back at this point since I’ve already missed Christmas.